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Updated by user Mar 27, 2015

We are in the process of negotiating now and as you have probably noticed while researching this company and their unethical ways they seem to be open to settling on 33% or less of the debt. We decided to get our attorney involved because the collector that they use sent a threat email made up to look like a legal document with wording such as "Exhibit A", "deliberate evasion of the debt", also they stated that they would perform an "Asset & Liability investigation".

Our attorney's response to the collection firm pointed out that if they had any experience in this process that XO has no right to attach our assets to this and he also pointed out our excellent reputation and credit report.

Another local company that I know is going through a similar thing with XO right now except that this company uses a broker to find the best telecommunications company for them and because the broker introduced XO to this other company the broker was able to get the early termination fee waived but now XO is claiming the this company has to pay an additional 60% for each month after the end of their original 3 year contract they stayed with XO before switching to another company. This apparently is XO Communication's month to month contract in the rare case a company did actually contact them 45 days prior to end of the 3 year contract to let them know that don't want to renew for another 3 years! I kid you not.

I asked our current provider AT&T about all of this and they are quick to point out that AT&T does not condone Evergreening contracts and or the month to month increase in fees.

AT&T views this practice as unethical. If there were to be any rate changes at the end of an AT&T contract they would have to contact the client to negotiate and by "contact" they mean actually call or email and they would not consider slipping wording into the small print of a monthly bill "contacting the client".

With all of the complaints that are currently online about XO I would imagine that there are an enormous amount of companies that have had to go through this with them and I would hope this causes some kind of backlash such as a class action lawsuit.

I will keep everyone interested updated with this situation, please do the same in the comment section. Good luck.

Original review posted by user Jan 27, 2015

I am the accountant for 2 companies at 2 different locations that needed one call center to handle all incoming calls back in 2009 after the companies moved to new separate locations. So we purchased a new phone system and were referred to XO Communications to provide a 2 T1 lines, one to bring the PRI into our main office in Missouri & the other T1 to handle Data and bring over the VOIP to our subsidiary location.

We signed a 3 year contract with XO back in December of 2009. The call quality between the two locations was horrendous and we were told it was because the internet speed of both location's internet needed to be much faster. The only problem was that our main office is surrounded by rail road tracks that required a new ISP to pay an extremely sizable Railroad permit fee to run a new Fiber Optic or cable line above or below the tracks. Charter almost worked out a deal to bring in their pipeline which took about 10 months of negotiations between 2011 & 2012 but ultimately failed so all was looking hopeless.

So fast forward to January 2013, AT&T finally worked out a deal with the railroad to allow them to bring a fiber optic cable over the tracks but it would take several months before the circuit was up and going but I was very relieved that finally our phone system VOIP would finally work between our two companies. Finally in October 2013 the AT&T Fiber Optic service was up and going and I contacted our XO rep to let her know that we were porting our numbers over to which she mentioned she would be happy to forward me to the call center which has been in charge of our account since January 2013 which I though was odd. When the call center finally called me back they had proceeded to port the numbers over to our new service and prior to getting off the phone was when they mentioned that we were going to be charged for 45 additional days of service since we did not give them notification of the switch. Then the call center rep dropped the bomb on me that our account was auto-renewed for 3 additional years back in December 2012 without and contact whatsoever from XO and the early termination fees are $13,831!!

I reviewed my original signed contract to look for anything regarding Auto-renewal which I found absolutely nothing. When I called the call center back to tell them there was nothing in our original signed contract he proceeded to tell me that it is in small print on the 3rd page of our monthly bill!!!! I called AT&T , Charter and a few other larger ISPs and asked them if this auto-renewal was the norm for the industry and they all said absolutely not that it is a very dirty practiced called Evergreening which is illegal in some states. We ended up paying the 45 days beyond our final service date but we have not and will not pay the $13,831 in bogus early termination charges.

I offered XO $1,500 which would have been for 1.5 additional months to make the renewal a full 1 year but this was turned down.

Sooner or later this will catch up with this company because there are numerous complaints about this practice online.

Reason of review: fraudulent auto contract renewal and policies.

Monetary Loss: $1533.

Preferred solution: Fully drop the $13,831 in early termination fees.

XO Communications Cons: Horrible customer service, Criminal billing practices, Rain caused service loss.

Location: Saint Louis, Missouri

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Guest

I am in same situation. XO wants to charge me over $35,000 in early termination fees.

We did pay out last bill with over double monthly fee and there is charge description show early termination fee. I thought it all done. Two month late, I received another invoice ask we to pay over $35,000 for early termination fee. It's nightmare.

How did your situation turn out?? Thanks for any assistance you can provide!

Guest

I have been in Telecom Expense Management for 19 years & I agree that XO is a less than a stellar company.

However, it is obvious that your organization did not review and red line the service order / contract, or terms and conditions.

I would not blame XO for this situation, I would blame whoever signed the contract.

ALL telecom contracts include early termination charges (ETC) and most telecom contracts include auto renewal clauses.

Lesson learned - take the extra hour and read the contract and referenced materials.

Guest

It's clear that you did NOT read the T&Cs referenced in your contract. There is a link for a website with full T&Cs.

You should take some part in your concerns and disputes for your lack of neglect on reading T&Cs that you are agreeing to by executing the contract.

Guest

We're also in the same situation. Were you ever able to resolve it!

Guest

I'm in the same sinking boat. XO wants to charge me almost $24,000 in early termination fees, which we refuse to pay.

How did your situation turn out?? Thanks for any assistance you can provide!

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