New Reviewer

Repeat rude and deceitful telemarketing

I have been receiving weekly unwanted telemarketing calls from this company. They call using vague language and simply state that they are calling from either my telephone provider or electric company and need my account number to sign me up for savings. Wiser to this, I felt uneasy from the first call and refused to give my number and also asked to be taken off their phone call list. Now three months later and still getting these calls, I'm fed up. I reverse looked up the phone number, called it and found again a very vague message giving no company information. I was able to find a corporate number and called them directly to be told that they can't do anything. These calls are ridiculous, I don't want them or their services.
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ID
#343852 Review #343852 is a subjective opinion of poster.
Location
Worcester, Massachusetts
Product
Xo Communications Account
New Reviewer

XO Communications give run-around

The XO service has been horrible since we signed up. Phones are constantly going down and resolution time takes days. Customer Service gives the run around. Expect to be transferred continually with no one taking responsibility. Techs lack knowledge. Costs are high because they falsely blame equipment forcing you to call out other providers, only to learn it was a staling technique. Our business is based on incoming calls and our relationship with XO has caused so many hardships that we are reaching out to the Better Business Bureau. This post was made after 4-business days without phone line.
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2 comments
#473849

I'm glad I came across this thread. We were considering XO for failover. Long story short. Not only XO wouldn't quote us on exactly what we were looking for, they were hounding me every day by phone and e-mail asking to sign a contract. Once I made things clear in terms of what we were looking for (as the first 3 times, sales manager didn't quite grasp it), he continued to constantly harass me asking of when I can sign a contract... Can you sign today ? I would respond that services quoted were not what we are looking for ? Sales response: "Do you think you can sign tomorrow ?" then "do you think you can sign this Friday?" then "do you think you can sign before end of month?" Then he would include things that his job is on the line (that statement was in just about every other e-mail that he sent as well as it would be the first thing he would mention when he called me). I would get an e-mail, then a call and a voice mail, then another call and another call and another. Seriously ?

Learn to listen to your potential customers ?

Today I decided to put this issue on hold at least until we get closer to the expiration date of the existing service (which I made point blank clear since very beginning). Sales response "Unacceptable....." followed by a long, long paragraph including lies about what I was discussing and at the end of the paragraph another sales pitch... Really?! You are going to harass me, annoy me, insult me and then tell me it is unacceptable when to decide which carrier to choose and when to consider what carrier ?!

?!? Really????

For those that consider this carrier, I would be very cautious, I sure am not going to ever deal with them. I'm glad I learned about their sales practices, it will help me make better decisions in the future and discard the sleazy account managers in the future . I will never deal with XO. I am a potential customer, I'm not here to make poor management decisions to make your numbers look good and I really don't want to hear whether your job is on the line, I have my own problems and don't want to deal with your personal problems. Plain and simple, this was very unprofessional on their behalf, but as I already mentioned it was a good learning experience, I thought I`ve seen it all, but I was wrong…

#664139
@PissedConsumer473849

avoid these clowns. but they are still profitable - raking in the dough.

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ID
#307990 Review #307990 is a subjective opinion of poster.
Location
Herndon, Virginia
Loss
$10000
New Reviewer

XO Communication Customer Service is the Worst Ever

We have been working for over a month to have our T1 lines fixed. We were without phones and internet for a week! Their customer service model is set up so that you cannot get any problem resolved. Do the corporate officers think that their customer service actually works for the consumer? One tip, get customer service on the line and refuse to hang up until you can talk to a supervisor. It took a half hour on but were able to talk to someone and got another phone number - 888-575-****. Will keep you posted on the status
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1 comment
#503781

JULMER-I have heard this from my customers before and have experience helping them out. I work for another voice & data firm with a lawyer on site, let me know if you would like him to look over your original agreement.

ID
#266591 Review #266591 is a subjective opinion of poster.
Location
Bronx, New York
New Reviewer

XO Communications Worst Service

Update by user Aug 30, 2011

Well here it is thirty days later. The is little headway.

The DIDs have been changed. The White page information is not corrected, and the non-working number is still NF.

No communications from XO at all, so I have no idea when they will be correcting the problems. I do have a trouble ticket, but the only thing that does is that I can call and they look up the ticket and then say \"call back later\".

Original review posted by user Jul 30, 2011
Our Companies migrated to OX Communications several months ago. The migration is still not complete. Advertized numbers are not available, DIDs are not correctly assigned. XO now wants to be paid additional funds to correct the errors made during installation. The have been unresponsive, items to be corrected were simply forgotten or dismissed. The phones rang to the wrong companies, and XO replied --"The install is shown as complete by our records. We have no problems with your service." The install was a disaster, XO made choices with out referring to the service orders, or contacting us. In every instance the decision was a bad decision. How they get these claims of great customer service on their advertizements is beyond me. I can only find problems. The numerous requests to correct these problems have been unanswered, or after a long delay OX starts the conversion with--" We are going to have to charge you for these changes"
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1 comment
#503778

Danapier, I work for an IT consulting firm in Chicago with a legal team on site. Please let me know if you would like some help with this one, I have experience helping my customers out of the same kind of mess you are in.

ID
#252272 Review #252272 is a subjective opinion of poster.
Location
Manhattan Beach, California
Loss
$1000
New Reviewer

XO makes people pay for fraudulent calls.

XO makes customers pay for fraudulent calls. They alerted us to fraudulent activity on our account, put an automatic hold on our long distance service, and now insist that we have a contractual obligation to pay for calls we neither made nor authorized. A private communications consultant and I both tried contacting customer service and the fraud department, and both were told sorry, you have to pay. They alerted us to the calls in the first place, so they were aware these were not our calls, as we do not have a habit of making long distance calls to Somalia. Why bother having a fraud department at all?
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2 comments
#548146

I'm not sure on what side of the system occurs the fraud. XO with false report or ?

Look in your bill you may can see 2 calls the same time on one analog line - if so, magic happens here.

#470279

I understand your concern, but these type of fraud calls are common and usually result from loose security on the customer's network that allows fraudulent callers to *** their network and run a lot of calls quickly. Sounds like XO did a good job catching the issue before it got too out of control.

This can happen in a matter of minutes.

So it your network got hacked and calls were placed to Somalia, it is on you.

I know you may think I work for XO, and I did, but I do not. Thse toll fraud issues cost companies like XO millions of dollars and are are most common due to low security standards at local businesses.

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ID
#215227 Review #215227 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Xo Communications Account
New Reviewer
XO is holding my company hostage! This past March our 3 year SIP contract auto renewed to my dismay. RIGHT after it auto renewed I got an email from an XO rep stating that my agreement had auto renewed. They had informed us by including on our bill that it would. ...
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14 comments
#978211

The auto-renewal is part of their T&Cs.

To your "dismay" sounds like you did not read your T&Cs.

Or maybe someone else in your company signed the contract and sent you to try to get out of it.

As a former ISP consultant, I've referred customers to XO and several other ISPs.

It amazes me when a consumer comes back disputing something they agreed to and now are "dismayed" when they do not get the easy way out. I also encouraged reading the T&Cs and ask/address any concerns on the front end.

(Just my thoughts as I've come across this millions of times with not only XO but other ISP customers)

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ID
#214690 Review #214690 is a subjective opinion of poster.
Location
Dillon, Colorado
New Reviewer
XO Communications Marketing and Sales is Ruthless. My company has been with them for more than 6 years and because I renewed a contract a year and a half ago, they say I have to pay them 5000.00 to buy out this contract. Talk about pressure - they come to the office...
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14 comments
#545156

Just want to add our case to the already stated garbage service that XO is providing customers. We also got locked into an Auto-renewed 3 year contract because our Sales Rep (3 or 4th one we've had) gave us an incorrect expiration date on our contract. Ironically, he left the company 2 weeks after we had this conversation.

Stay away from this company, unlike tecoadvo's ignorant original post, most companys DO provide some sort of notice and don't just automatically renew customer contracts.

XO is a shady *** company that should be out of business. STAY AWAY

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ID
#214469 Review #214469 is a subjective opinion of poster.
Location
Seattle, Washington