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Tried to cancel service by phone at the end of May and the phones were squirrelly for 3 days. Tried to then cancel via their email chat... that was not working. So I wrote them a letter on the billing statement.... which was ignored, when I got the next statement...
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1.3
#896747
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They have doubled their price in the last year or so. My credit card date expired so they sent me a collection letter with no phone number. It took two hours of my time to sort it out. After being put on hold I was told I had to go on their web site to pay or they...
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#893234
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i was a customer for 6 years. poor service and slow response to repairs, not worth time and effort to report problems. called and wanted to terminate and got stuck with auto renew which was NEVER mentioned when starting service. prices are not competitive with other...
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Anonymous
Tyler

Well if you are looking for a change i work for Cogent communications if you are not in a new contract give me a call 7034567652 http://cogentco.com/en/

1.1
I didn't like
  • Deceptive contract
  • Expensive service
  • Horrible customer service
#861431
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These people are crooks. They provide mediocre service and then they make it impossible to cancel. The thing they seem to do best is to ripoff customers! Their long-term auto-renew contracts should be against the law. If you provide a good service at a fair price you...
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1.4
I didn't like
  • Criminal billing practices
#858846
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I understand this fax phone (it only has a fax signal) is connected with your company; I want to sue someone or to have them to stop this calling, which is usually 20 or more times per day! My phone number is 724-889-5325. Please, please STOP it or tell me how to get...
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#854416
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XO has been billing me $1.96 for years. I called to find out what they were billing me for and was told for email associated with my domain name. I needed the email so left it. Had an email crash and had to really dive into things and discovered XO does not provide me...
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#853533
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XO communications stole my identity and hacked all my accounts the listen to every call and are CRIMINALS
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Anonymous
Anonymous1

These crooks are apparently hacking facebook accounts also to enable predatory collection practices against anyone they get a hold of regardless of whether its even the correc...

#843666
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Twice in four years we have had services added to our monthly bill for services we were not receiving. In both cases XO Communications admitted it was an error, in both cases they required we pay the over charges to avoid disconnection of business voice and data. The...
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1.5
Glendale, Missouri
I liked
  • Reliability
I didn't like
  • Criminal billing practices
  • Billing increase after cancellation notice
  • Cheating with bills
#837520
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I HAVE BEEN RECEIVING CALLS FROM THIS NUMBER ON MY CELL PHONE WITH NO MESSAGES AND I HAVE NO CLUE WHO THEY ARE OR WHAT THEY WANT. I DEFINITELY CANT HELP THEM IF THEY DONT LEAVE MESSAGES. I HAVE NEVER HEARD OF THIS COMPANY AFTER LOOKING IT UP ON LINE. IF THEY WANT ANY...
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I didn't like
  • Dont know what it is about
#792691
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My account for domain name and web service providing with XO communication was closed mid August 2015. That closure was XO initiative, supposedly since they discontinued servicing personal accounts, but stay with business clients only. Nevertheless, they have been...
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1.0
I didn't like
  • Cheating with bills
#731955
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