New Reviewer
I received a robocall telling me I had 4 judgements against me and to call them or I would be arrested. I know there are no judgements against me, so I called and asked who they are. I was hung up on twice. This is a scam.
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4 comments
#1417865

Yes definitely a scam !!!

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ID
#1107548 Review #1107548 is a subjective opinion of poster.
Reason of review
Poor customer service
Unfortunately, I cannot say for certain which it is but either way, on multiple occasions, I've received Facebook confirmation codes, as I attempted to log into my Facebook account, from an XO communication phone number instead of the normal short code number it should...
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1 comment
#1433891

I'm guessing from my own experience with callers from numbers owned by this company they are probably debt collecting and using hacked unethical and illegal tactics to harass threaten and locate targeted individuals who they are not even verifying they are embarrassing the correct person. Since I change my number more than my socks practically and get calls for so many wrong numbers GOD ONLY KNOWS who's number I am being harassed over .

I only started getting their calls after changing phone companies and installing facebook on my new device after a month of limited service on another carrier that didn't work out so it's a fair assumption you are correct THEY ARE HACKING FACEBOOK ACCOUNTS ILLEGALLY and should soon face criminal prosecution for the illegal hacking activity.

as a former computer person it is impossible not to see this is exactly what time it is with these predators. They have to be a special kind of pond *** to be in that kind of work.

ID
#1054523 Review #1054523 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Xo Communications Website
Reason of review
Damaged or defective
New Reviewer

Pass the Bill or be Replaced!

978-517-**** at 8:08PM called me which XO Communications own, this guy tells me some B.S that after confronting him with this number says: "it won't change, or will ever change" I told him, "it's the law" and you are harboring Federal Criminals. & Broke Federal Law calling me after 8PM. The guy claims: "the law does not say "not to call..." You need to read it again. Well...let's help are politians out. "PASS THE BILL OR BE REPLACED - F--- POLITICAL PARTIES" You turn over these Federal Criminals or the phone companies start going to jail... Or do you need to see a tradgedy like "Amber Alert" "Kate's Law" SECURITY AT AIRPORTS... What should we call this law? "The XO Calls of Stupidity Law" Give or take the wording but why wait for tragedy? I guess these people love death.
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1 comment
#1333151

UPDATE: CALL ALEX JONES! CALL FOX NEWS!

I call XO again (Thursday) to see what BS they will tell me and Called Verizon, told them they then want to give me the run around: (oh we don't service the # no more, it is such and such, well so and so owns it, Joe shmo services it now)

Well LO and behold Folks...I told USA.GOV:

'I got caller ID and looked up 1-80*-***-**** (Yeah) "Bell Atlantic Nyn" I got "Call Blocker" on my phone and claim Verizon "help service"#...Really?

I'M KEEPING THIS ON MY PHONE!

HEY XO & VERIZON "WE ARE GOING TO MAKE AMERICA GREAT AGAIN" "CAN YOU HEAR ME NOW?" "YOU AND YOU CROOKED PHONE COMPANIES ARE GOING DOWN!" YOU DO NOT WANT TO "REVEAL" YOUR "CLIENTS" BECAUSE YOU ARE THE CLIENTS!

A BRILLIANT SNEEKY SCAM GOING UP IN SMOKE! YOU KNOW WHO I AM I TOLD XO I AM TELLING PRESIDENT TRUMP! NOW WHAT? ANSWER ME NOW?

"CAN YOU HEAR ME NOW?" I TOLD YOU ROBO CALLING WILL END...I SAID SO...

MY PHONE IS EVIDENCE! START PRAYING!

ID
#1051688 Review #1051688 is a subjective opinion of poster.
Reason of review
Poor customer service

Short Review on January 30, 2017

Yesterday I received a text from a 302 area code - Delaware - that read a number is your Facebook confirmation code #fb - I looked the number up and it's from XO Delaware. I'm on the Do Not Call list, so I reported it. Plus friends on FB said it's a scam. Yeah, you think?
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ID
#1000109 Review #1000109 is a subjective opinion of poster.

Xo Communications Customer Care Review

I have proof your employee Ashley Nicole Walker used my name on other nunbers and internt. I have proof i will provide whwn ibspeak with who can and will del withvan employee stealing vital info.
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ID
#999175 Review #999175 is a subjective opinion of poster.
Service
Xo Communications Customer Care
Reason of review
Poor customer service
I am getting fax calls to my home phone OVER AND OVER AND OVER, from 678-802-****. It's an XO Georgia, Inc. number. I called them, they claim to have absolutely NO power to write, call, fax any of their customers who are harrassing people and tel them to STOP IT. Just...
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1 comment
#1749124

I'm having the same problem. Fax tone immediately on pickup. Same number.

ID
#991899 Review #991899 is a subjective opinion of poster.

The absolute rudest and worst phone people you will ever meet

Our phones were hacked and once it was discovered it took them a week to make changes on their end to stop the ***. When the $3500 bill came, they refused to write off the fraud/*** and Brittney was the rudest person ever met in their customer service dept telling us to go (%Y( ourselves and tough luck. In the end they said they would make an accomodation and write off $1000 of the fraudulent charges (even though they were not paying the Anguilla phone number that all of the fraudulent calls went to). STAY AWAY FROM THIS UNPROFESSIONAL COMPANY OF CROOKS. They are the *** of the earth. Also, they entered into a 3 year contract with me at a set rate and buried deep in their terms online (not in the contract itself) is a provision that they can raise the rates on 25 days notice. Soon after the contract, they raised the rates by 6%.
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ID
#952144 Review #952144 is a subjective opinion of poster.
Location
Flushing, New York
Service
Xo Communications Customer Care
Reason of review
Poor customer service

201-326-****

They sent a fax claiming to be a representative of the Banco Sabadell Atlantico in Spain and wanting to share a windfall of $25 million (USD) dollars with me. I am a complete stranger; oh, how exciting! Of course, they don't want me to be discussing this with a 3rd party as it might jeopardize the entire process. SCAM! Can you spell S C A M? Can they spell S C A M? And, they are faxing from NJ! SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM. WHAT'S WITH THE 100 WORDS???????????????
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ID
#921334 Review #921334 is a subjective opinion of poster.
Location
New York, New York
Tried to cancel service by phone at the end of May and the phones were squirrelly for 3 days. Tried to then cancel via their email chat... that was not working. So I wrote them a letter on the billing statement.... which was ignored, when I got the next statement...
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ID
#896747 Review #896747 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Service
Xo Communications Customer Care
Reason of review
could not close account in a timely manner
Loss
$51

Bad Expensive web service

They have doubled their price in the last year or so. My credit card date expired so they sent me a collection letter with no phone number. It took two hours of my time to sort it out. After being put on hold I was told I had to go on their web site to pay or they would charge an extra fee. Their web site stinks. Arrogant and badly organized. Use someone else. xxx xxxx xxx xxx xxx xxxx xxx xxx xxx xxxx xxx xxx xxx xxxx xxx xxx xxx xxxx xxx xxx xxx xxxx xxx xxx xxx xxxx xxx xxx xxx xxxx xxx xxx xxx xxxx xxx xxx xxx xxxx xxx xxx xxx xxxx xxx xxx xxx xxxx xxx xxx
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ID
#893234 Review #893234 is a subjective opinion of poster.
Location
Aston, Pennsylvania
Product
Xo Communications Website
Reason of review
Bad quality
New Reviewer
i was a customer for 6 years. poor service and slow response to repairs, not worth time and effort to report problems. called and wanted to terminate and got stuck with auto renew which was NEVER mentioned when starting service. prices are not competitive with other...
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1 comment
#1207120

Well if you are looking for a change i work for Cogent communications if you are not in a new contract give me a call 703456****

http://cogentco.com/en/

ID
#861431 Review #861431 is a subjective opinion of poster.
Location
Phoenix, Arizona
Product
Xo Communications Account
Cons
  • Deceptive contract
  • Expensive service
  • Horrible customer service
Reason of review
contract deceptive
Loss
$350
Preferred solution
Let the company propose a solution

Crooks

These people are crooks. They provide mediocre service and then they make it impossible to cancel. The thing they seem to do best is to ripoff customers! Their long-term auto-renew contracts should be against the law. If you provide a good service at a fair price you shouldn't need to scam your customers with deceitful practices. We had a 3 year contract that auto-renewed for another three years. Also, if you move your office you're basically screwed because they don't have to move the service or let you out of the contract. I really do think their business model is dependent on tricking people and ultimately stealing their money.
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ID
#858846 Review #858846 is a subjective opinion of poster.
Location
San Francisco, California
Service
Xo Communications Customer Care
Cons
  • Criminal billing practices
Reason of review
Return, Exchange or Cancellation Policy

201-326-**** has been harassing me for three years by calling night and day.

I understand this fax phone (it only has a fax signal) is connected with your company; I want to sue someone or to have them to stop this calling, which is usually 20 or more times per day! My phone number is 724-889-****. Please, please STOP it or tell me how to get someone to stop it! 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 w0rds 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words. Ray Moran 5-25-16
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ID
#854416 Review #854416 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

XO billed me for years for nothing

XO has been billing me $1.96 for years. I called to find out what they were billing me for and was told for email associated with my domain name. I needed the email so left it. Had an email crash and had to really dive into things and discovered XO does not provide me with email service. They provide me with nothing. I cancelled the account. Brought the matter to their attention and there is no chance of a refund. Just got another bill on my credit card from them for $7.00. Called to tell them I cancelled my account, they said this is for webhost. I don't have webhost through them. Was then told there was a price increase from the $1.96. Had to cancel my credit card to get rid of these tools. So they billed me for $1.96 for years for nothing. When that was cancelled I guess they thought they'd try it again?
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ID
#853533 Review #853533 is a subjective opinion of poster.
Location
Christiansburg, Virginia
Product
Xo Communications Account
Reason of review
Problems with payment

XO Communications - Account Review from Swedesboro, New Jersey

XO communications stole my identity and hacked all my accounts the listen to every call and are CRIMINALS
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1 comment
#1433892

These crooks are apparently hacking facebook accounts also to enable predatory collection practices against anyone they get a hold of regardless of whether its even the correct person or not. . They just have no ethics and will resort to truly unethical llegal and immoral fraudulent behavior just to make their jobs feel worthwhile.

ID
#843666 Review #843666 is a subjective opinion of poster.
Location
Swedesboro, New Jersey
Product
Xo Communications Account
Reason of review
Poor customer service