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616-202-**** Has Called my home phone a hundred times in the last 4 months!!!!!!!!!

I have been getting calls from 616-202-****, which is assigned to XO Communications, Grand Rapids, MI for the last 6 months. They will not stop calling and no way to fix the issue.
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ID
#2316451 Review #2316451 is a subjective opinion of poster.
Location
Linwood, Michigan
New Reviewer

Cancelled 1 2/1 years ago. Still getting bills and charge for equipment

Spoke to a rep who never called back. Want to know what equipment we are being charged for. Also was told we are in collection. Letters of cancellation sent and bills kept coming.
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ID
#1536522 Review #1536522 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Cons
  • Outrageous attitude and arrogance
Reason of review
Poor customer service

Calls o scam -

I keep getting messages from this number threatening legal action against me on behalf of the IRS.
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ID
#1534375 Review #1534375 is a subjective opinion of poster.
New Reviewer

Beware of fine print.

I would suggest not working with this company. From my experience they do not care about their clients nor work in their best interest. If you have a contract make sure you know if you are set up for automatic renewal. It won't explicitly tell you that your contract will automatically renew. And it does not provide the automatic renew information on the agreement you sign. You have to go terms.xo.com. Download their general terms and conditions. Then read to page 10 of 21 to find out about automatic renewal. If your contract automatically renews it will renew and you can disconnect, but you will have to pay the early termination fee. The early termination fee is paying out the rest of the contract period as if you still had the service. I tried to get them to understand our position and that this product does not even work for us properly. We were denied any waive of the "early termination fee". They do not care we are a small company and they did not want to work with us on this issue. If you want a company that will spend time and work for your trust and provide you with excellent service this is not the company.
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ID
#1400285 Review #1400285 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Reason of review
Return, Exchange or Cancellation Policy
Loss
$8721
Preferred solution
Full refund
New Reviewer

Worst service ever

I didn't think I could have worse business service for my phones than Comcast...I was wrong. We installed XO phone and internet in April of this year. We have had more down time in the past 3 months than we've had in the past 20 years I've run the company combined. The service is horrible. Getting a technician to come out is almost impossible and XO continually blames other vendors. Once I finally had a service technician determine the problem (they sold me hardware and service that isn't compatible with my phone system) their technician said to call customer service to get a rebuild of our phone service. I contacted customer support and never got a call back. I reached out to every contact I had and they just ignore us. We're dealing with phone calls that disconnect after 10 minutes and the entire router has to be rebooted about every 30-36 hours resulting in 5-10 minutes of downtime in a company with 80 people. Not only was the phone service horrible but they have absolutely no customer service AT ALL. After nearly 4 months of unreliable phone service (in a business that is a call center) we're having to switch providers all over again because XO/Verizon won't even communicate with us. Their local rep hung up on us. DON'T USE XO/VERIZON.
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ID
#1318595 Review #1318595 is a subjective opinion of poster.
Location
Sandy, Utah
Service
Xo Communications Customer Care
Reason of review
Bad quality
Loss
$300000
Preferred solution
Let the company propose a solution
New Reviewer

Please stop calling

Today at 2025 Thursday july 12 dont trust Verizon wireless no more there are crooked im a retired veteran of the military
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ID
#1302300 Review #1302300 is a subjective opinion of poster.
Location
Nashville, Tennessee

Customer Loyalty vs Big Corporations

Based on rules and regulations secured by devil lobbyist and their government cronies, XO (Verizon) has the right to bill you for an additional 45 days after you disconnect. The way it was explained is that you cannot put in a disconnect notice until your phone numbers are ported over, however they can bill you for 45 days after they port. My contract signed in 2001 states they need 45 days "written notice of its request to disconnect". I gave them 49 days and have the FedEx delivery receipt to prove it. They don't care. They are going to bill me for an additional 45 days regardless. This is probably the same with every communications company. More of the big guys screwing the little guys. Thanks XO.
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ID
#1275205 Review #1275205 is a subjective opinion of poster.
Product
Xo Communications Account
Some old woman was calling our company (via an anonymous number) looking to do a site tour of our facility. I let her know we had a terrible experience and she should not show up unannounced. She then proceeded to ask me if I could here her, I said yes let me transfer...
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ID
#1217554 Review #1217554 is a subjective opinion of poster.
Service
Xo Communications Customer Care
Reason of review
Poor customer service

Harassment

Called me to solicit by telling me my company could profit if I would let them find jobs for me at a small price of profit. Told them I was not interested. John Cannon keeps calling asking me if I was out to look at some jobs he sent to me. I guess he's trying to bait me but I'm still not interested but he didn't get the memo.
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ID
#1216655 Review #1216655 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Rude workers

3 different phone numbers, trying to sell me extended warranty on vehicle. Rude, won’t take no for answer
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ID
#1210160 Review #1210160 is a subjective opinion of poster.
Service
Xo Communications Customer Care
Reason of review
Poor customer service

Scam!

Received a call from a number that is linked to this company. It was an automated message about reducing credit card interest. (I do not own a credit card) Upon calling back I was sent to a personal voicemail. The second call back it said mailbox was full. About the 5th phone call a woman answered and said she had not called, and that someone else must have called from her phone. (How she didn’t notice someone on her phone 43 seconds prior who knows) boo boo boo {{Redacted}}
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ID
#1201726 Review #1201726 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Reason of review
Poor customer service

Calls Do Not Call numbers

These people are so tiresome. They consistently ring my mobile phone, a longtime registered Do Not Call number.
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ID
#1200412 Review #1200412 is a subjective opinion of poster.
Reason of review
Poor customer service

HARRASSMENT!!!

This woman with this company named Kelly Carmichael, kept calling and leaving voicemail's on my phone, calling a million times a day, she said she wanted to help me with a judgment against me. I asked for a case number and she wouldn't give it to me. I told her that I was going to have my lawyer contact her for information and she pretty much said F U B on the phone and said she was going to get the case pushed through and I will be in court. She was VERY RUDE on the phone and would not let me talk!
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ID
#1151553 Review #1151553 is a subjective opinion of poster.

Telemarketing in Canada

I received a missed call from this company. They are giving unsolicited calls to Probably many. So do not answer but Block tjem
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ID
#1108631 Review #1108631 is a subjective opinion of poster.
Service
Xo Communications Customer Care
Reason of review
Poor customer service
New Reviewer
I received a robocall telling me I had 4 judgements against me and to call them or I would be arrested. I know there are no judgements against me, so I called and asked who they are. I was hung up on twice. This is a scam.
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3 comments
#1417865

Yes definitely a scam !!!

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ID
#1107548 Review #1107548 is a subjective opinion of poster.
Reason of review
Poor customer service
Unfortunately, I cannot say for certain which it is but either way, on multiple occasions, I've received Facebook confirmation codes, as I attempted to log into my Facebook account, from an XO communication phone number instead of the normal short code number it should...
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1 comment
#1433891

I'm guessing from my own experience with callers from numbers owned by this company they are probably debt collecting and using hacked unethical and illegal tactics to harass threaten and locate targeted individuals who they are not even verifying they are embarrassing the correct person. Since I change my number more than my socks practically and get calls for so many wrong numbers GOD ONLY KNOWS who's number I am being harassed over .

I only started getting their calls after changing phone companies and installing facebook on my new device after a month of limited service on another carrier that didn't work out so it's a fair assumption you are correct THEY ARE HACKING FACEBOOK ACCOUNTS ILLEGALLY and should soon face criminal prosecution for the illegal hacking activity.

as a former computer person it is impossible not to see this is exactly what time it is with these predators. They have to be a special kind of pond *** to be in that kind of work.

ID
#1054523 Review #1054523 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Xo Communications Website
Reason of review
Damaged or defective

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