
XO Communications
Reviews and Complaints
XO Communications Reviews
- Reliability
- Criminal billing practices
- Billing increase after cancellation notice
- Horrible customer service
My friend has been reseaving calls from a number threw this company and the calls are very disturbing to wear she felt her life was in danger the police had to get involved.now does someone want to contact me back about your caller
- Dont know what it is about
Billing continued for few months after closing account
- Cheating with bills
XO communicatons terrible business ethics
- Billing increase after cancellation notice
- Criminal billing practices
XO is just the carrier that holds the numbers. XO is not the one who is calling you.
The calls you are receiving could be from anyone. This has nothing to do with XO.
No human support for issues or billing
- Expensive service
- Criminal billing practices
- Outrageous attitude and arrogance
XO cancelled my move on me and said I cancelled it - as a result no phones in new location
- Outrageous attitude and arrogance
- Horrible customer service
- Expensive service
Didn't cancel my service on time... billed me for several extra months
I Will NEVER Reccommend this Telecommunications Company! EVER!
- Outrageous attitude and arrogance
- Horrible customer service
- Criminal billing practices
STAY FAR AWAY FROM THIS COMPANY!!!
We are in the process of negotiating now and as you have probably noticed while researching this company and their unethical ways they seem to be open to settling on 33% or less of the debt. We decided to get our attorney involved because the collector that they use se...
I am in same situation. XO wants to charge me over $35,000 in early termination fees.
We did pay out last bill with over double monthly fee and there is charge description show early termination fee. I thought it all done. Two month late, I received another invoice ask we to pay over $35,000 for early termination fee. It's nightmare.
How did your situation turn out?? Thanks for any assistance you can provide!
- Rain caused service loss
- Horrible customer service
- Criminal billing practices
Non reliable
Buyer beware they will rob you!
Be careful about automatic renewals. This can be VERY VERY costly.
- Expensive service
- Unreliable connection
They bill out 45 days as they require a 45 day notification to terminate services. So you are only billing out the 45 day notice while the services are disconnecting.
This is in their T&Cs!
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The reminder on EACH monthly is NOT fine print. It is regular font in the notes and alerts area.
The website referencing the T&Cs are detailed in the contract you sign.
By executing the contract, you acknowledge that you have visited the website and agree to those T&Cs.
I've transitioned my services to another carrier with no issues at all (Hence, I read the T&Cs). However, I did try to lessen the 45 day bill out, but I understood it was in my T&Cs.
You should take ownership of neglecting to read the T&Cs!
There is fine print... on their documentation it refers to "General Terms and Conditions" -- http://www.xo.com/legal-and-privacy/product-terms-and-conditions/ which links to a PDF that outlines this.
It's still *** All of these ISP are colluding together and don't offer any reasonable kill fee, or any reasonable way out. They prey upon any tiny oversight on the part of their customers, like for instance not submitting in writing within the allowed window of cancellation (45-30 days).
They also offer no reasonable way to make it tenable, like for instance being able to upgrade the line without re-starting a contract, or move the line to another office without restarting the contract.
VERY FRUSTRATING!
There is not any fine print, on every invoice there is a statement that says that your contract will renew. they can make you open your invoices.