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For several months I had been receiving bills from XO hosting that would state Total Amount Due: $0.00, Billed to your Credit Card. As of yesterday I had no website and no email. When I called them and explained the bills, a rude customer care rep "Sierra" stated I...
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Helpful? Yes 1 No 0
Middletown, Rhode Island
Product
Xo Communications Customer Care
#590554
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I am the accountant for 2 companies at 2 different locations that needed one call center to handle all incoming calls back in 2009 after the companies moved to new separate locations. So we purchased a new phone system and were referred to XO Communications to provide...
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Anonymous
Anonymous

I am in same situation. XO wants to charge me over $35,000 in early termination fees. We did pay out last bill with over double monthly fee and there is charge description sho...

Anonymous
Anonymous

I have been in Telecom Expense Management for 19 years & I agree that XO is a less than a stellar company. However, it is obvious that your organization did not review an...

Comment 5 comments
Helpful? Yes 1 No 0
1.0
Saint Louis, Missouri
I didn't like
  • Rain caused service loss
  • Criminal billing practices
#587351
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We have outage for over 4 weeks and still not fix date yet. Keep pushing fix date back so far 4 times already. I would not get them if you need a reliable service for your business. First two weeks i would get no update about the fix. After getting agree they keep...
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Helpful? Yes 0 No 0
Westfield, Massachusetts
#576265
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We have had an account with them for over 10 years. We closed the account and they continued to charge us. Now 4 months later we are now getting double billed at a frequency of every other day. The billing department does not return their calls , we have been on hold...
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Helpful? Yes 0 No 0
1.3
Palm Beach Gardens, Florida
Product
Xo Communications Account
#571559
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We have been a customer of XOCommunications for several years. We pay the monthly bill automatically via our company credit card. As a result, our office manage was not routinely opening every paper bill and reading the detail. Recently I notified XOCommnications...
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Anonymous
Anonymous

The reminder on EACH monthly is NOT fine print. It is regular font in the notes and alerts area.The website referencing the T&Cs are detailed in the contract you sign. B...

Anonymous
Anonymous

There is fine print... on their documentation it refers to "General Terms and Conditions" -- http://www.xo.com/legal-and-privacy/product-terms-and-conditions/ which links to a...

Comment 3 comments
Helpful? Yes 1 No 0
1.8
Salt Lake City, Utah
I didn't like
  • Expensive service
  • Unreliable connection
#566049
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Resolved

We have been long-time customers of XO, but a recent audit revealed that we have been grossly overpaying for services received. We decided to switch phone service providers and did our homework. Several calls and emails were had with various XO representatives to...
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Anonymous
Anonymous

They bill out 45 days as they require a 45 day notification to terminate services. So you are only billing out the 45 day notice while the services are disconnecting. This is...

Anonymous
Ripped Off

Absolute crooks. They are holding our phone numbers hostage!

Comment 7 comments
Helpful? Yes 2 No 0
Dallas, Texas
#540133
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Used to get dial up internet access from Concentric for $20 per month. That was a lot, but it worked. XO bought Concentric's customers, dropped Concentric's services and raised the monthly charge. Now XO can't even deliver basic mail services reliably! Come on! What a...
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Helpful? Yes 0 No 0
1.0
Tucson, Arizona
#537898
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Have been a paying e-mail service customer for years, with no billing issues. Without any notice, I am now locked out of my account AND the reset password option. No one is available at the company to address this issue. I am worried that this company may be...
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Helpful? Yes 2 No 0
Product
Xo Communications Account
#532786
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I have called CUSTOMER SERVICE for three days and hold time is anywhere from 2hours to 4 hours. It is ridiculous. I absolutely would not recommend this company! I was originally a Concentric customer and now it is XO. My password will not work on the new site so I...
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Anonymous
Lee

I have this very same problem. We also take reservations from our web site and I can't get on it because of the password. I have called and received the same 4 hours wait ti...

Comment 1 comment
Helpful? Yes 0 No 0
Product
Xo Communications Website
#531904
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Since XO upgraded to the "New" hosting, it has broken my FTP, all my database access, and is forcing users to change usernames and passwords to conform to their system. What makes matters worse is the support has gone totally down hill. If you call you get a message...
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#528962
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