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I have had my business phone lines with XO since 2009, the last 2 years I have been on a month to month plan in which I am paying about $125 to $200 more than I would on a 3 year plan. So they have made extra dollars off me for the last 2 years. I gave them a 45 day...
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1.0
I didn't like
  • Criminal billing practices
  • Billing increase after cancellation notice
#725199
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In recent years and especially the last several weeks, I have been enraged by frequent car warranty telemarketing calls. Callers are sometimes rude and I have often told them not to call me again. Repeatedly the phone numbers are owned by "XO COMMUNICATIONS SERVICES,...
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Anonymous
Anonymous

XO is just the carrier that holds the numbers. XO is not the one who is calling you. The calls you are receiving could be from anyone. This has nothing to do with XO.

#714766
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I have been a long term (since their beginning ) Concentric.net customer for hosting and email and have gotten them 100's of doctor customers in California when I was doing computers and billing for doctors along with others...after it became XO everything went...
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1.3
I didn't like
  • Criminal billing practices
  • Horrible customer service
  • Outrageous attitude and arrogance
#665721
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I scheduled a move. They cancelled it and said I had cancelled it. As a result I have no phones for my business. They now want to charge me a higher rate (I had recently renewed when I scheduled my move) and they tell me it will take 45 - 60 days for me to get any...
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1.0
I didn't like
  • Horrible customer service
  • Outrageous attitude and arrogance
  • Expensive service
#635492
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Moved service to GoDaddy since XO would not fix serious glitches on site. I sent numerous support requests, with never any kind of an answer, so the glitches continued until I moved to GoDaddy. I tried phoning, emailing and using the customer support service on their...
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#610536
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XO communications is simply AWFUL to work with in EVERY way, Their service has been unreliable costing us tens of thousands of dollars in lost business due to incompetent servicing and lines. They will try to force you into a renewal by simply brow beating you into...
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1.4
I didn't like
  • Criminal billing practices
  • Expensive service
  • Horrible customer service
#592673
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For several months I had been receiving bills from XO hosting that would state Total Amount Due: $0.00, Billed to your Credit Card. As of yesterday I had no website and no email. When I called them and explained the bills, a rude customer care rep "Sierra" stated I...
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#590554
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I am the accountant for 2 companies at 2 different locations that needed one call center to handle all incoming calls back in 2009 after the companies moved to new separate locations. So we purchased a new phone system and were referred to XO Communications to provide...
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Anonymous
Anonymous

I am in same situation. XO wants to charge me over $35,000 in early termination fees. We did pay out last bill with over double monthly fee and there is charge description sho...

Anonymous
Anonymous

I have been in Telecom Expense Management for 19 years & I agree that XO is a less than a stellar company. However, it is obvious that your organization did not review an...

1.0
I didn't like
  • Horrible customer service
  • Criminal billing practices
  • Rain caused service loss
#587351
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We have outage for over 4 weeks and still not fix date yet. Keep pushing fix date back so far 4 times already. I would not get them if you need a reliable service for your business. First two weeks i would get no update about the fix. After getting agree they keep...
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#576265
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We have had an account with them for over 10 years. We closed the account and they continued to charge us. Now 4 months later we are now getting double billed at a frequency of every other day. The billing department does not return their calls , we have been on hold...
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1.3
#571559
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